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Tech Support
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September 5, 2005
I admit it, I'm a bit geekier than most. I am more likely to research my new purchases, learn all that I can about a particular product and ask for knowledgable input from people who seem like they probably know what they're doing. At most stores, then, it makes sense to talk to the employees. After all, they sell these things day in and day out, and while most don't actually build the things they're selling, they know who comes back with returns, which device sells consistently, and one would hope that they actually look into the product a bit. All of which makes it rather frustrating when you ask for assistance and all you get is asinine. A couple of clips: * Looking at a portable DVD player, and asking which one is better: That one because the screen is 0.1 inches larger. [and not, say, because the resolution is better, the manufacturer makes them more durable, the power lasts longer, it has a special feature, blah blah blah.] * Looking at an all-in-one fax/printer/scanner/photo printer: Well this one has more DPIs. (dots per inch). What about faster printing, better quality printing, excellent scanning capacity, vivid color, etc.? * Looking at a DVD burner: This one, because it's the one that people always ask for. And no technical guidance at all? It's not that I necessarily know what I'm looking for myself, but it seems that I should at least get a bit of guidance here. Is that too much to ask?This was Geekery , and it appeared on September 5, 2005 9:41 AM.
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Comments
Well, usually those technically inclined boys in the sales stores don’t have to provide more background than a precious smile and the ability to wink on command.
On one trip to ask about a washer, I was pitched based on the number of cycles in a washing machine. “And tell me this, (I asked, because I have to ask) Exactly what of these other 5 cycles other than soak, wash, and spin would your average fast paced lifestyle male be interested in? Gathering that I have little need for a gentle cycle for delicates and there is only so much centripital force I can count on from a consumer level (as opposed to prosumer) washing machine, what grand benefits can I expect from an additional 5 cycles?”
His answer…”Sometimes your clothes are dirtier than other times”
Since the wash cycle is controlled by a timer which regulates how much scrub is desired, can anyone out there who is perhaps a Maytag hobbyist tell me, how do those additional cycles make the swish of the tines inside the washing machine turn clock and counter more or less rigorously?
And not to intrude upon your blog, but rather to laugh with you. This requires no answer.
To give my 10 cents because I rarely carry pennies…
Stay away from HPs latest MFCs since the roller system on the intake tray had significant cutbacks in production cost and an incredible sacrifice to the design when they attempted to reduce the size of the device. The 6210 was the first to show this loss. Generally in design one would attempt to make form follow function, but in this case form overtook and function was lost.
HP made a really ugly device that was large and clunky in their G and R series, however the time of service was phenominal. In comparison between the two, the resolution was less in the G or R compared to the 6110, but there was a difference in technology advancement by 2 years. The document feeder was a vertical drop to the rear in the G and R, while the 6100 and 6200 series offered a horizontal load which received wear and had trouble seperating pages after a 6 month regular use lifespan. Other features were relatively the same.
HP seems to hold the market on the MFC, but I have always been more partial to the quality found in an Epson, and their Stylus and RX series printers and all in ones have excellent service records. I always encourage consumers to stay away from brother. They have a very low R&D budget, and so they don’t stay well with technology. I can’t say anything about Xerox because, well, I don’t know anything about their multi-function centers.
Overall, I recommend Epson in printing every time, with a vertical feeder if possible (rather the less number of turns the document must make…the better) and don’t stare a long time at the difference between 600 and 1200 dpi. With most current devices and resulution for image captures, this isnt that noticable a difference. Epson was the first to offer 1440 at a low price and I took to it quickly.
On any portable electronic device I always pull the drop test from the manufacturers website before I buy. Good call on that one, my man.
DVD burner- Hold out for Blue Ray…its not that far off.
Posted by: Rod at November 7, 2005 3:22 PM
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